Welcome to Bentley's The Collection

Deliveries

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what these may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you aren't available when your parcel is delivered, your delivery driver will leave a calling card with instructions on how to pick it up.

If you would like to have your order sent to separate addresses, please complete a separate order for each address. Each separate order will be charged a separate delivery charge.

If only part of your order is available, we will despatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.

All deliveries will be made according to the carriers' standard procedures. Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the automated shipping confirmation email is sent to you before 4.30pm Monday to Friday (GMT), your order will be collected that day. Orders with shipping confirmation emails sent after these times will be collected by the parcel carrier the following working day.

If your entire order is sent to you in two separate parcels you will only be charged one delivery charge.

Unfortunately we do not deliver to BFPO addresses at the present time.

All deliveries will be made according to the carrier's standard procedures; therefore we cannot guarantee a particular delivery date or time.

 

Tracking Your UK delivery Order

You can track/review the status of your order at any time by logging into the ‘My Account’ section of our site, selecting ‘Order Status’ and clicking on the ‘More’ and ‘Track Order’ links for the relevant order.

If you would like any help in finding out the status of your order or tracking its delivery progress please contact our customer services team via email on info@bentleyscollection.com

 

Returns, Refunds and Exchanges

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

  • Applicability of cancellation rights:  Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders, gifts and personalised items);
  • Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
  • Damaged or incorrectly supplied products:  You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. You can email us this information at info@bentleyscollection.com

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

 

Damage during the course of returning products: 

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.